WanXiangTCG Community Guidelines

The WanXiangTCG Operations Team handles player conduct issues manually using verifiable information. Please follow these rules to help maintain a friendly, fair game environment.

Basic rules

  1. Do not harass, threaten, discriminate, impersonate others or maliciously disclose another person’s personal information.
  2. Do not distribute unlawful, infringing or fraudulent content, malicious code, or spam clearly unrelated to the Game.
  3. Do not use cheats, bots, scripts, macros, forged communications or other means to gain an unfair advantage.
  4. Do not attack, scan, stress-test or deliberately damage servers. Report vulnerabilities privately through support; do not exploit or publicly spread them.
  5. Do not request or share passwords, verification codes, session tokens, Steam tickets or other login credentials.

How to report a problem

Keep the time of the incident, match ID and necessary screenshots, and send them to support@wxtcg.com. For game bugs, use the in-game “Report Bug” feature first. Do not publicly post another person’s email address, network address or other personal information.

Handling reports

We first check server records and information from both sides, then handle the issue manually. Processing time depends on complexity and verifiable information; no fixed timeframe for accepting a report is promised. We do not currently provide automatic bans, in-game self-service reporting features, or in-game appeals features. To provide further information or dispute a decision, contact the support email.

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