Please use the in-game “Report Bug” feature first. Each submission fixes an independent match recording for authorized operators to reproduce the problem. Do not include passwords, email verification codes, Steam tickets or other login credentials. Once the sending service accepts the email, the submitting account receives an in-game acknowledgement; this does not mean final external delivery or that the issue has been handled. Handling replies appear in in-game operator mail. Manual closure does not mean a reply was sent.
Ordinary email-based accounts can be deleted in the Game using an email verification code. If you cannot sign in, or wish to request access, correction, deletion or restriction of processing, email support@wxtcg.com. We will not request passwords or verification codes by email.
No paid items are currently available in the test version. If purchases through Steam are offered in the future, payments and refunds will follow Steam’s processes. In-game support primarily handles technical issues such as purchased items not being delivered correctly; it does not replace Valve’s payment and refund review.
Planned maintenance is announced at least 30 minutes in advance. Once announced, creating or joining new matches is paused. Matches already in progress can continue until maintenance starts; any match still unfinished at that time ends in a draw. The estimated end time is for reference only; reopening depends on the actual maintenance status. Emergency incidents are announced separately as circumstances require.
Product: WanXiangTCG
Operator and party responsible for personal information processing: Sun Yibo (operating as the WanXiangTCG Operations Team)
Email: support@wxtcg.com